How can I set up My O2 account?

If you’re a Pay As You Go customer, you’ll need to register using: your O2 mobile number. an email address. a secure password.

If you’re a Pay As You Go customer, you can:

  1. view your balance.
  2. check your renewal date.
  3. add Bolt Ons.
  4. claim O2 Rewards.
  5. update your contact details.

How do I view My O2 bill online?

To view your latest bill, use the My O2 app or sign in to My O2. If you’d like to download your bill, you can do this on the My O2 website but not the app. Once you sign in, you’ll see a summary of your bill and payment date on the left-hand side. Click on ‘View latest airtime bill’ to see how your bill is calculated.

How do you check balance on O2?

Checking your balance | Help & Support | O2
  1. Press Hotkey 2 on your mobile phone.
  2. Key *#10# then press the call button.
  3. Dial 4444 for free from your mobile.

Do I need to register my new O2 SIM?

If you’re new to O2, your sim is ready to use straightaway. Just pop it in your device and you’re good to go. If you’re new to O2 and you have a Pay As You Go sim, you’ll need to top up to activate it. If you’re already an O2 customer and you’ve upgraded your device, you might need a different sized sim.

How do I find my 02 account number?

Go to the bills section, scroll down and click on print older bills. It will open up a new page with your account details down the right hand side. @Anonymous It will be in your myo2 or call customer service as we cannot access your account here.

What time does O2 customer service?

Monday-Friday, 9am-5pm

How long does SIM swap take on 02?

If you have any questions about your policy, please call Customer Service: 0844 463 02 02. Lines open Monday-Friday, 9am-5pm.

For any other Pay As You Go questions, check our Pay As You Go help articles.

Customer Service Number Charges
From your O2 mobile 4445 Free

How do I register a new SIM card?

24 hours

Why is my new SIM not working O2?

Sim swaps can take up to 24 hours. Once you lose signal on your original sim, turn your device off, put your new sim in and turn it back on. If you need to, just keep turning your device off and on until you get signal.

How do I know if my SIM card is activated?

If there are no network issues and you’re still unable to connect, you can speak to us by giving us a call or by using Live Chat. If your sim is lost, stolen or damaged, you can call us on 0344 809 0222 to get a replacement. Thank you for sending your feedback.

How long does it take for a new SIM card to be activated?

You can activate your sim in five simple steps:
  1. Pop out the right size sim for your device, put it in and switch it on.
  2. Visit the Pay As You Go mobile broadband page.
  3. Enter your mobile broadband number and click sign in.
  4. Follow the instructions to register and activate your data.
  5. You’re ready to go.

Why is my new SIM not working?

The best way to see if the SIM is active would be to insert it into a device which has a compatible SIM card slot. The good news is inserting any older SIM card into a phone will not harm the phone in any way or change any of the settings.

Why does my new SIM card say no service?

The time for a SIM card’s activation can vary massively, depending on what the reason for the change is – most activations take between 15 minutes and four hours. If it’s still not working after this time, try to turn your phone off and on again. If it’s still not activated after that, try to re-insert the SIM.

Can I use my O2 SIM card in any phone?

Your SIM card or device may be configured for your previous network and will need to be reconfigured. Clean the gold connectors on the SIM with a clean lint-free cloth. Replace the battery and turn your phone on without the SIM. Turn your phone off, replace the SIM and restart the phone.

Why isn’t my SIM card activated?

Sometimes in order to fix a No Service and Signal on Android problem, you’ll need to deal with the Sim card. You may have bumped your phone somewhere and dislodged your Sim Card a bit. In order to check if your Sim Card is properly connected to your Android or Samsung device, you’ll want to turn off the phone.

Do I need to activate a new SIM card?

Yes, you can swap to the new phone and just carry on as normal. O2 will even swap the sim for a different size for free if needed.

Why is my phone not reading my SIM card?

Contact your network service provider and make sure the SIM ID on the card matches the SIM ID in your account with the service provider. Insert the SIM after your account has been updated. Restart your phone again and allow the activation process to complete fully.