How do you develop good telephone skills?

What are the six 6 things you should do to handle telephone calls in a business like manner?

Train Your Employees to Answer the Phone
  1. Create a Script. We all want our employees to sound natural and friendly on the phone.
  2. Create a Check Off Lists. If you’ve been reading our blog for any amount of time, you’ve likely picked up on our love of a good check off list.
  3. Practice Makes Perfect.
  4. Use Goals to Stay on Track.

What are the 4 E’s of telephone etiquette?

It is important that you do everything in your power to avoid impeding the flow of communication. Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive.

What is proper phone etiquette at workplace?

To end the call politely, try one of these closing statements:
  1. “My apologies once again for any inconvenience. Thank you for your call.”
  2. “I’m happy we could make this right for you. Have a wonderful day.”
  3. “Thank you for calling. We appreciate your business.”

What should I say when answering the phone?

What are the do’s and don’ts of telephone etiquette?

Always answer a phone by saying “good morning” or “hello”. Always introduce yourself politely by stating your name or the company you are representing. Use the right words and as much as possible avoid using unnecessary and informal terms or words.

What are the two most important factors in telephonic skills?

Greeting. When you pick up the phone, begin by offering your greeting of choice. “Hello” is always a polite option, as is “Good Morning” or “Good Afternoon.” Confirm who you are (“This is Amanda”) and the identity of the person calling (“To whom am I speaking?”) so that all parties begin the call on the same page.

How do you master talk on the phone?

How do you talk to customer service?

The Dos and Don’ts of Telephone Etiquette
  • DO – Smile when you talk to people.
  • DON’T – Be distracted.
  • DO – When you answer the phone, greet the caller warmly and advise who they are talking to.
  • DON’T – Shout or whisper.
  • DO – Speak clearly.
  • DON’T – Leave the caller on hold for too long.
  • DO – Make the caller feel welcome.

What are 3 ways to improve phone communication?

Effective telephone skills are predicated on strong communications skills. The four major means of communication are speaking, reading, writing, and listening—with listening being the most important part.

How can I communicate better on the phone?

Get in a quiet place so there is no background noise. Use a headset or keep the phone close to your mouth (not on speaker) so the audio is clear. Don’t hold your breath right before you speak (so your vocal chords relax and your voice is nice and low). Smile while you record it to bring some warmth into your tone.

How can I make my phone sound positive?

In a very clear and concise way, explain the problem or your issue to the agent.
  1. Talk slowly and clearly.
  2. Don’t make assumptions about what they know or don’t know.
  3. Include specific examples about your issue.
  4. Ask them to restate your issue after you’re done explaining it.

What are effective communication techniques?

Pronounce your words well and try to avoid mumbling, gushing, or speaking too quickly. If the person on the other end is hard of hearing or speaks a different language from your own, speak slowly and either speak a little louder or more clearly than usual. Use words that make sense to the other person.