Where do I return my Optimum equipment?

Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Do not use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.

Where do I drop off my Optimum modem?

Optimum recommends dropping the box off at a FedEx office or authorized FedEx location, including Walgreens. When you drop it off, get a confirmation receipt.

How long do you have to return Optimum equipment?

You have 30 days from the time you cancel your service with Optimum to return all of your equipment.

How do I return my cable box?

Secure the equipment with the packaging included in your shipping box. Place the prepaid return label over the original shipping label. Bring the packaged equipment to any U.S. Postal Service Office. Use the U.S. Postal Service Locator tool to find the nearest office to you.

Is Cablevision the same as Optimum?

Cablevision Systems Corporation was an American cable television company with systems serving areas surrounding New York City. … The former Cablevision services operate under Altice USA which continues to operate brands Optimum Online, Optimum Voice, and Optimum TV.

Can I exchange my Optimum cable box?

Yes, simply bring your old equipment to your nearest Optimum store and we can give you your new box there. There is no cost for replacing your cable box at a retail store.

How much does it cost to cancel Optimum?

Cable, satellite, and fiber TV early termination fees
Company Fee Cancellation contact #
DISH $20 per month remaining on contract 1 (888) 283-2309
Optimum Internet $0 (no contract) 1 (866) 200-7273
Verizon Fios Home Internet $175–$350 depending on contract 1 (844) 837-2262
Feb 10, 2022

When can I cancel my Optimum service?

You may cancel Service(s) for a period up to the last day of the billing period prior to the service period that you wish to cancel, and the cancellation will be effective at the end of the then-current billing period.

Can I return equipment to any Optimum Store?

Purchased Devices:

Any unopened Altice Amplifys can be returned within 14 days of the date of purchase to an Optimum store with your original receipt. Purchased devices are not eligible to be returned online. … Only devices that have been purchased directly from Optimum can be returned to an Optimum store.

How do I speak to someone at Optimum?

Please call 855-267-8468 to speak to an Optimum representative.

What brand of cable box does Optimum use?

Samsung digital cable
All Samsung digital cable boxes are HD. power cord to any Optimum store or you can get a shipping label to ship them back at optimum.net/shippinglabel.

How do I cancel my Optimum service?

To cancel your Optimum cable service and recurring payments:
  1. Call customer service on (855) 276-5255.
  2. Ask to speak with a representative.
  3. Provide them with your account number and customer information.
  4. Request cancellation of your cable service.
  5. You will receive a confirmation letter or email.

What modem does Optimum provide?

Optimum typically activates any certified DOCSIS 3.0 modem but it is better to stick with Arris or NETGEAR since many other people have purchased them.

Optimum Approved modems for Optimum 400, 300 and 200 Speed packages.
Channels 24×8
Wireless AC1900

Where can I pay my Optimum bill?

For your convenience, Optimum offers a variety of payment options.
  • Online.
  • Mail. Include the remittance slip that came with your bill along with a check or money order payable to Optimum. …
  • In Person. Pay in person at an Optimum store or at or designated payment center.

Why did my Optimum bill go up 2021?

A spokesperson for Altice said that the company notified customers of the change through their billing statement and capped the increases to “ensure that no one customer was overly impacted.” The price hikes are due to the “rising cost of programming, which continues to impact pay-tv pricing industrywide,” the …

What is Optimum silver package?

The $30 per month increase (actually, it’s $30.04 — because Optimum really needed to charge customers that extra four cents, too?) will be levied on the Optimum Silver package, which includes a variety of HBO, Showtime and Starz movie channels.

Does Optimum offer discounts for seniors?

Optimum by Altice USA offers a 10% monthly discount on basic cable for seniors who qualify. To qualify, you must: Be 62 or older. If single, make $24,432 or less a year, and if married, make $29,956 or less a year.

Does Optimum charge for modem and router?

Optimum’s modem-and-router gateway rental costs $10 a month whether you have its cable or fiber internet service. That’s a decent monthly cost—most other internet providers charge $10 to $15 a month for their equipment.