Which of the following should you do when making an adjustment refusal?
Unlike the other types of bad-news messages, you should end an adjustment refusal on a negative note. You should write a bad-news message in a way that will help the reader accept the news as positively as possible. Opening a message directly with the news that you are refusing the reader’s request builds goodwill.
What is the best way to begin a message refusing an adjustment on an electric mixer?
You should first identify the situation and lead into the problem. Select the guideline that would help create a good adjustment refusal message. Begin with words that are relevant to the topic and are neutral about the decision.
Which of the following should you do when making an adjustment refusal quizlet?
When making your case for refusal you should explain your company’s relevant policy. When paired with the relevant facts, they should lead logically to the conclusion that you cannot grant the adjustment.
Which of the following belongs in the conclusion of an adjustment refusal message?
Which of the following belongs in the conclusion of an adjustment refusal message? a show of appreciation for the customer.
What strategy is best in a message refusing a request when the reasons for the refusal are strictly in the writer’s best interests?
What strategy is best in a message refusing a request when the reasons for the refusal are strictly in the writer’s best interests? When a request is refused, it is bad news for the reader. Such a bad news must be presented in a courteous and caring manner.
Which of the following guidelines should be followed when writing order Acknowledgement messages?
Which of the following guidelines should be followed when writing order acknowledgement messages? End the message on a goodwill note and appropriate extra information. Which of the following should be done when answering many questions in a favorable response message?
Which of the following are recommended practices for written bad news communications?
Which of the following are recommended practices for written bad-news communications to customers? Point out alternatives the customer can control. Include the same basic elements as other bad-news messages.
Which of the following is the most important reason why long term virtual teams should meet in person at the beginning of a project?
what is the most important reason why long-term virtual teams should meet in person at the beginning of a project? … –They can help virtual teams communicate and collaborate more efficiently. -Some virtual team members may need training so they do not feel overwhelmed by the technologies.
When would it be appropriate to use the direct approach in a negative message?
When using the indirect approach in a negative message when do you present the bad news? -direct approach: opens with bad news, proceeds to the reasons, and ends with positive statement. -indirect approach: opens with reasons, then presents the bad news. You just studied 26 terms!
In which of the following bad news messages is an apology appropriate?
Apology: If you’re at fault for any aspect of a bad news message, an apology is appropriate as long as it won’t leave you at a disadvantage in legal proceedings that may follow as a result of admitting wrongdoing. (See §8.2.
What is the best advice for delivering bad news?
What is the best advice for delivering the bad news? Suggest a compromise or alternative. Use the active voice. Describe what can’t be done in great detail to ensure that your message is clear.
Which of the following is recommended while conveying bad news to customers?
They should make readers feel that the decision made is fair and reasonable. They should make readers feel that the decision made is fair and reasonable. Which of the following is recommended while conveying bad news to customers? … Present negative information ambiguously to avoid offending the customer.
How do you say sorry for the bad news?
- I’m terribly sorry to hear that.
- How terrible/sad/awful – I’m so sorry.
- I’m sorry. Is there anything I can do to help?
- I’m very sorry about your loss. …
- Please accept my sincerest condolences/sympathies. …
- If you need anything, I’m here for you.
- My heart hurts for you.
How do you apologize for bad news?
Staying calm and remembering it’s about how they’re feeling will help, you might say something like:
- I can see you are sad/angry. I’m so sorry.
- I can’t imagine how you must be feeling. I’m so sorry.
- Or simply say: I’m so sorry.
- In a really informal situation you could even say ‘this sucks! I’m so sorry! ‘
What is good news and bad news messages?
Letters that contain good news or a good message or favourable information are good-news letters. Letters that contain a bad news or a bad message or an unfavourable information are bad-news letters. Not only personal letters but also an official letters can be classified on this basis.
Which of the following phrases are used to give bad news in an email?
I am sorry for this unfortunate news. Please contact me at 123-555-9876 if you have any questions or would like to discuss this matter further.
How do you apologize professionally?
4 How to apologize professionally in an email
- Explain what happened simply . While there’s no need for a detailed play-by-play, your recipient does need some context about what happened.
- Acknowledge your error . Don’t tiptoe around this. You messed up—it happens. Take responsibility.
How do you react to bad news at work?
- Don’t take it sitting down. It’s never a good idea to fly off the handle when you hear bad news at work. …
- Jump into action. While you are standing and not sitting down, go ahead and do something. …
- Ignore half-truths. …
- Flip the bad news into good news. …
- Stay happy.
Ads by Google