Getting an Xbox Game Pass is a great way to enjoy unlimited games and exciting features provided by Microsoft. However, it comes with an auto-renewal option wherein the subscription gets renewed every month. So if you want to discontinue your pass or end the one-month free subscription you need to cancel the pass.

  1. Backup Your Game Saves

Xbox provides the feature of Game Saves that allows the user to save all the game data like game modes, weapons, and vehicles used while playing different games. When you are canceling an account you can backup your Game Saves for future use.

  • You can backup your Game saves to Xbox’s cloud storage by opening the settings of your account. Under settings navigate to the option System tile > Storage > Cloud Saved Games. After enabling this option you can copy your Game Saves to your cloud storage.
  • Before canceling your Xbox Game pass if you backup the Game Saves you can recover your game data whenever you purchase a new subscription.
  1. Check if Your Pass is Eligible for Cancelation

In order to cancel an Xbox Game Pass, you need to confirm that your account is active and there are no dues attached to your subscription. You can confirm this by signing into your account.

  • If your Xbox subscription is suspended, you cannot cancel the account. Suspensions occur whenever the user violates the rules and policies followed by Microsoft.
  • If you haven’t paid your dues, then you should clear the payment before trying to cancel the pass.
  • If your pass is prepaid, then you cannot cancel it. You have to wait until the subscription expires automatically.
  1. Stop the Renewal of Your Xbox Game Pass

If you want to cancel your account once the current subscription period ends, then you need to deactivate the recurring billing option by visiting The method allows you to use the account till the last day of your subscription.

  • Log into your Microsoft account and open the “services and subscriptions” section. Find the Payment and Billing option for your Xbox Game Pass subscription. Select the option “Change.”
  • When you select “Change”, you will find the option “Turn off recurrent billing”. Select this option to discontinue the billing process. Now when your paid subscription expires, your account would automatically get canceled.
  1. Cancel Your Subscription

If you want an immediate cancellation, you need to cancel your subscription rather than turning off the auto-renewal option. The option of immediate cancellation is generally used when users want to create another account.

  • Sign into your Microsoft account and visit the subscriptions page. Find your subscription for Xbox Game Pass and select the option “cancel”. You should follow the instructions provided on the page to complete the cancellation.
  • Note that when you cancel your account, if there are any billing dues, your payment card may get charged with this pending balance.
  1. Confirm the Cancellation

Whenever you choose to cancel your Xbox Game pass or Xbox subscription, your cancellation request will be processed only after you confirm it as a registered member. This is a security measure followed by Microsoft to avoid unauthorized cancellations.

  • When you select the option to cancel your account, Microsoft would automatically send an email to your registered ID regarding the cancelation request. After that, you will be getting an onscreen instruction to confirm the cancellation by logging into your email account.
  • For acknowledging the email sent by Microsoft you need to sign in to your registered email account. From your inbox, you have to open the email received and select the link for confirming the cancellation. After confirmation, your account would be canceled.


  • Before canceling your Xbox pass, you may purchase your favorite games.  Once you cancel you will not be able to access any of the games you have been playing.

Besides cloud storage, you have the option to backup your game saves to your hard drive or a USB device.

How do you cancel game pass?

How to unsubscribe from Xbox Game Pass
  1. Head to on your PC, Mac or smartphone.
  2. Sign in to the Microsoft account associated with your Xbox ID.
  3. Under the ‘Xbox Game Pass‘ subsection, click Manage.
  4. Click ‘Turn off auto-renew’.
  5. Click ‘Confirm cancellation’ to confirm your decision.

Can’t cancel Xbox game pass Ultimate?

Why can’t I cancel my Xbox subscription?

If you sign in to your Services & subscriptions page and see options to renew or turn on recurring billing but not to cancel a subscription, recurring billing is off for that subscription and you won’t receive additional charges. Make sure you’re signed in to the correct Microsoft account.

Does game PASS ultimate cancel gold?

Select Account > Subscriptions, choose your subscription, and follow the steps to cancel. Note The upgrade of any prepaid time to Xbox Game Pass Ultimate can’t be reverted back to Xbox Live Gold, Xbox Game Pass, or EA Play, and you can’t receive a refund for these subscriptions.

Can I cancel Xbox game pass ultimate and go back to gold?

Once your Ultimate reaches its next billing point, it will start billing at 14.99 a month unless you turn off auto-renew after you upgrade. You can then decide at that point to either continue or go back to just Gold.

Is Game Pass ultimate cheaper than Xbox Live Gold?

Xbox Game Pass Ultimate takes that value even further, costing just $5 more at $14.99. For console gamers, you’re already saving money on purchasing Game Pass and Xbox Live Gold when you go Ultimate. The fact that it also includes the PC library, EA Play, and cloud gaming is just icing on the cake.

What happens if I cancel Xbox Live Gold?

If you cancel your Xbox Live Gold recurring payment or turn off automatic renewal, nothing changes immediately. If you cancel your subscription and receive a partial refund, you immediately lose access to all Xbox Live Gold features, including online play, voice chat, and Games With Gold.

Will Xbox Live ever be free?

Effective April 21, 2021, all Xbox players can access online multiplayer for free-to-play games on their console at no charge. For these games, an Xbox Live Gold subscription is no longer needed. You’ll be able to download and play online entirely for free on your Xbox console.

Can I cancel my Xbox Live subscription online?

Sign in to your services and subscriptions page with your Microsoft account. Find the subscription you want to stop renewing, then select Turn off auto-renew. Select Confirm cancellation.

Can I cancel Xbox Live and get a refund?

You can cancel your Xbox subscription at If you qualify for a refund, you’ll be given the option to get one automatically when you cancel, and you won’t need to submit a refund request.

Can I refund Xbox Live Gold?

Microsoft will refund your Xbox Live Gold subscription, post-paywall removal. If you only paid to access entertainment apps. To request your pro-rata refund, please click after the system updates become available in June.”

How do I get a refund on Xbox purchases?

To request a self-service refund:
  1. Navigate to and sign-in.
  2. From the top menu bar, select Payment & billing > Order history.
  3. Navigate to a purchased game or app, and select Request a refund.

Can you cancel a purchase on Xbox?

If you change your mind and want to cancel your pre-order; you can do this up to 10 days before the game launches at After this time; you may be billed and to cancel you‘ll need to request a refund.

How long does it take for Xbox to refund your money?

How Long Does It Take Microsoft to Refund Money? When you finalize your Xbox refund request, you will receive a confirmation email. After verifying whether your purchased item qualifies for a refund based on the submitted form and documents, a Support Team representative will reach out to you within 72 hours.

Does Microsoft refund accidental purchases?

Refunds. When you make a qualifying return, we’ll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option.

How do I cancel a Microsoft subscription and get a refund?

Go to the Services & subscriptions page for your account. Select Manage next to the subscription you want to cancel. In the Payment settings section, follow the steps to cancel your subscription. Next, choose between Don’t charge me on (next renewal date) and Cancel immediately and get a refund.

Can you get a refund on Xbox digital games?

We provide Digital Game Product refunds as part of a consistent and reliable buying experience. You can start the refund request process for any Digital Game Product by signing in to the account that made the purchase at Request an Xbox refund. Tell us why you‘re requesting a refund.