Have you ever been in a situation where you had a bad experience with an Uber driver, but you didn’t know how to report him/her? What about a time when you left something valuable in an Uber driver’s car but you didn’t know how to retrieve your lost item? Today we will be talking about how to complain to Uber.
Contrary to popular belief, Uber does have a customer service phone number. The phone number is 800-353-8237. One thing to remember is that this phone number is only for emergencies. Only call this phone number if you have a very serious complaint. Examples of very serious complaints:
- If the driver is threatening you or has physically assaulted, you.
- A serious vehicle accident has occurred.
- A medical emergency on the part of you or the driver.
- Any kind of criminal activity that occurs in relation to your ride (stealing, assault, damage to your property).
On the Uber app, you can create an account or if you already have an account you can log in. Once you have logged in on the Uber app, you can scroll down to the bottom and click on “help”. You can type in the keyword “file complaint” in the search field and a form with appear that will allow you to report your complaint. Support will usually respond within 24 hours.
Uber also offers support on a variety of social media platforms like Instagram, Facebook, and Twitter.
- Twitter — @Uber_Support
- Facebook — @uber
- Instagram — @uber
You can always take the traditional route and contact by email. Uber’s direct email address is firstname.lastname@example.org. Responses are replied to in the order they are received. Wait time is usually 24 hours.
Note that of these, the Twitter account is the only one specifically geared towards providing Uber support, so that’s likely the best account to start with for support-related questions. For an even faster response, you can try one of the other methods we discussed above. This does not mean you cannot try to contact support through Facebook or Instagram but you will get better results if you just use Twitter.
If you’re an Uber driver-partner, you have a few additional options, such as visiting a local Uber Greenlight Hub to receive in-person support.