How to Contact eBay
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No matter, you are going to either buy or sell or do business on eBay, but you must have an official eBay account. Make sure to set up an eBay account before proceeding to buy or sell. You can contact eBay for any reasons in the following ways:
Contact eBay Seller
Sometimes, it can difficult to contact sellers on eBay (https://www.ebay.com/) for no reason. Yes, not all sellers accept questions before making a purchase. However, if you want to clarify something about their listings, you can contact them by taking help from the following points:
- Open the official web portal of the eBay and ‘Sign-In’ with your credentials. Go the seller section or listing and click contact seller from the seller information at the listings.
- On the find answers page, select the topic that is relevant to your question. If there is no topic relevant to your question, choose contact the seller.
- Enter your topic and question for the seller. If you want to keep the copy of the message for the seller, click on send a copy to my email address.
- Enter the verification code displayed and choose send. Your question has been sent to the seller and he will respond to you shortly.
Contact eBay Customer Service
If you have any concerns or questions related to your purchases, you can feel free to contact the eBay customer service team through the eBay app.
- Tap and open the eBay app on your device. Enter your username and password to ‘Sign-In’ to your official account.
- Tap on the three horizontal lines on the top left corner of the home screen. Scroll down to help and contact and tap on ‘Contact Us’.
- Once you click ‘Contact Us’, you will get many categories to choose from. Among that, tap a category. If your query is related to buying, tap buying. If it is related to returns, then tap on ‘Return’ icon. Likewise, you need to tap on a category based on your query.
- If you tap buying, it will open a few options and you have to choose an option among that. Tap a ‘Contact’ option. You have three options to contact the customer service of eBay including call us, call me or ask the community. Choose the option that suits you.
Contact eBay Directly
An eBay customer service team is available round the clock for its customers. Customers can get in touch with eBay’s support team or customer service anytime any day as they wish. Here are the ways to contact eBay directly.
- Open the eBay app and ‘Sign-In’ with your ‘Log-In’ credentials. Tap ‘More’ option and scroll down to help and contact.
- Tap ‘Contact Us’ and choose any category that is relevant to your question. If you have doubts in eBay’s refund policy, tap refund or something related to that.
- When you choose a category, you will get a few subcategories to choose from. You need to choose a sub-topic related to your main category.
- Tap a ‘Contact’ option to contact eBay directly. You have three options to contact the customer service of eBay including call us, call me or ask the community. Choose the option that suits you.
- If you choose call me, you will receive a call from eBay shortly.
Contact eBay for Refund
If the item you have purchased from eBay is not what you have expected based on the description or never arrives, you can get a refund. Remember that, only tangible items are eligible for refund.
- Navigate the official web portal of eBay and ‘Log-In’ to your eBay account with your credentials.
- Go to my eBay purchase history and choose return or item not received next to the item in question. Remember that, you can apply for refund within 30 business days of delivery.
- Choose and verify the item. Click ‘Resolve’ a problem. Complete the on-screen instructions and you will receive a link to report your case.
- You can negotiate with the seller, if the case cannot be solved and eBay accepts that you are right. Also, you will receive a refund.
Contact eBay Support
If you do not understand the listings on eBay or terms and conditions of eBay, you can contact eBay support. The eBay support team is available 24/7, so you can contact them if required.
- Go to the official site of the eBay shopping. Provide your credentials to Sign-In to your account.
- Tap the ‘Three Lines’ and scroll down to help and contact. Tap ‘Contact Us’ you will get many categories to choose from. Among that, tap a category. For example, if your query is related to buying, the tap on ‘Buying’ option.
- When you choose a category, you will get a few subcategories to choose from. Choose a subcategory related to your main topic or query.
- Tap a ‘Contact’ option to contact eBay directly. You have three options to contact the customer service of eBay including call us, call me or ask the community. Choose the option that suits you.
- Upon choosing an option, you can contact eBay, eBay will contact you or you can ask the community.
TIPS
- You can get in touch with eBay for your queries and clarifications. However, do not contact eBay for silly or no reasons.
You cannot contact eBay without having an official account, so make sure you have an account on eBay before contacting them.
How can I send a message to eBay?
- Find the item in your Purchase History.
- Select the More actions dropdown menu and select Contact seller or Contact buyer.
- Type your message and select Send.
Does eBay have a live chat?
How do I get in touch with eBay UK?
How do I talk to a person on eBay?
How do I contact eBay about a refund?
Can eBay force a refund?
How do I get a refund from eBay without returning?
What to do if a seller refuses to refund on eBay?
What do I do if a seller refuses to refund?
- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
Can a seller refuse a return?
How do refunds work on eBay?
How do you get money back guarantee on eBay?
- Contact Your Seller. If an item hasn’t arrived or isn’t as. described, go to My eBay, select the.
- Not resolved? Let us know. If you’ve talked to your seller and the.
- We’ll get your money back. Fast. You can count on hearing from us within.
How long do eBay refunds take to process?
Can you get a refund on eBay without PayPal?
If you funded the original paypal payment to the seller with a debit or credit card then it won’t go back to your paypal balance. It will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c.
How do I get a refund from eBay through PayPal?
- Log into your PayPal account and click the “Activity” link on top of the page.
- Locate the transaction you want to refund and click on it.
- Click “Refund this payment.”
- Enter the amount you want to refund (the full total will appear by default), add a note if you wish, and hit “Issue Refund.”
Can you get your money back from PayPal if you get scammed?
Can I get scammed on PayPal?
Is PayPal safe for buyers?
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