Do you need an account with DPD?

There’s just one thing you’ll need to do before you use the additional facilities and that’s to login to our website. To do that, you’ll need to know your user name and password. To find out what they are simply email us at sales.enquiries@dpd.co.uk stating your name, address and DPD account number.

What is a DPD account?

Simple, flexible, personal: MyDPD is a free, online service for account holders designed to make the entire shipping process easier for small and large-scale businesses alike. You can create shipments, arrange collections, track your consignments, print labels, rearrange deliveries and much more.

How do I find my DPD username?

Sometimes when talking to DPD, you will be asked for your Ship@ease Web Username, this can be found in the top right hand corner of the screen.

What is the difference between DPD local and DPD?

What’s the difference between DPD and DPD Local? DPD Local is DPD’s sister company. DPD Local was formerly known as Interlink Express, which was founded in 1979. DPD Local uses the same technology as DPD.

Does DPD work on Sundays?

DPD’s delivery operation will run between 9am and 5pm on Sundays, with our network of 52 nationwide depots also being open during these times.

What is DPD local online?

DPD Local is one of the UK’s leading time-critical carriers and can satisfy all your distribution needs, whether your consignments are for the UK or elsewhere in the world.

Are DPD drivers self employed?

As a self employed ODF Lite driver you’ll load your own van and organise your own day. This means you’ll be fully in control and able to operate your route efficiently and effectively.

How much do self employed DPD drivers earn?

Currently DPD drivers earn on average £22,000 a year, according to data from jobs website Indeed. But, the new self-employed worker contract is designed to give drivers earnings of £28,800 a year, based on working five days a week, along with 28 annual days’ holiday, a pension and sick pay.

Whats the difference between DPD UK and DPD local?

The company operates from 90 local depots around the UK and uses the same award winning technology and services as sister company DPD, but focuses on providing a more local service for shippers with smaller volumes.

Can I actually speak to someone at DPD?

If you want to speak to a human at DPD about your delivery, then call the DPD connection number on 0121 275 0500. The contact number for DPD is available directly from their website at no or lower cost. If you want to track or amend a delivery with your phone, then you should download the DPD app.

How many deliveries do DPD do a day?

Around 4 million parcels are delivered every day. The different parties within DPDgroup work together so that everyone in Europe has the same delivery experience.

Can I use my own van for DPD?

How does the DPD franchise model work? Once all deliveries have been made, they return to their local depot for a debrief with the DPD support team. A franchisee can use their own delivery vehicle and is able to take on extra routes after three months of trading in order to grow their business if desired.

How do I get through to DPD customer service?

If you have not received a claim form, please contact Customer Services on 0121 275 0500.

Are DPD reliable?

When we asked shoppers about their delivery experiences in 2020, DPD and Amazon had the most satisfied customers for time slots and communication.

Communication from the delivery company.

Rank Delivery company NET satisfaction score
1 DPD 86%
2 Amazon 85%
3 DHL 80%
4 Hermes/myHermes 77%

Can I refuse a DPD delivery?

You don’t have to accept the delivery or any package that you either did not request it or you don’t want it. You can refuse the delivery in person when the courier arrives at your address or have someone else do it on your behalf.

How do I pay DPD customs charges?

How do I pay? DPD will request payment of these charges by email or text and they will detail the import duties and taxes as well as a Clearance fee. This fee covers the cost of customs processing and administration cost associated with collecting the import charges. We do not accept BACS, American Express or Cheques.

How do I complain about DPD local?

Phone number: 0121 275 0500.

Does DPD have email address?

Contact DPD Email Service – customerservices@dpd.co.uk

Send an email to customer support at customerservices@dpd.co.uk. Compose an email that includes all of the important information, such as a track a package, delivery information, and your contact information.

How much do DPD charge per parcel?

Minimum £27.94 charge per parcel. £30.91 per consignment (inclusive of first 5kg) + £0.54 per kg. Minimum £25.20 charge per parcel. £53.96 per consignment (inclusive of first 5kg) + £0.72 per kg.

Do I have to pay customs charge?

Items entering the UK will be subject to VAT and customs duties. Letters, postcards and documents are usually exempt. For goods with a value over £135 and gifts over £39, customs charges will continue to be applied on behalf of HM Revenue & Customs (HMRC).