Can I have 2 Grab accounts?

Each passenger is only allowed ONE ACCOUNT PER DEVICE. Creating a duplicate account for any reason can and will result in the deactivation of my Grab account. FARE EVASION under any circumstance (eg. insufficient funds in your credit/debit card) can and will result in the deactivation of my Grab account.

How do I create a new Grab account with the same number?

What to do if I changed my mobile device or number
  1. At the top right corner, click on the Connect account to Grab App option.
  2. Fill in your new mobile number.
  3. You’ll receive a push notification with a verification code in your Grab app.
  4. Key in the verification code and click on the Connect button.

How do I find my Grab account?

If you’ve forgotten your username, you can recover it by following these steps:
  1. Go to your GrabMerchant app.
  2. Tap on the Login button.
  3. Click on the Forgot Username link at the bottom of the screen.
  4. Key in your Grab-registered email address and tap Next.
  5. You will receive your username in the Grab-registered email address.

How can I reset my Grab account?

If you would like to reuse your old number, please follow the steps below:
  1. Enter the Grab account with the Start With Phone Number button.
  2. Enter the email that is already registered in the Grab account.
  3. If you get the message ‘More Secure Enter’, try selecting the Start button with Facebook or Google.

Why is my account suspended in grab?

To ensure the security and effectiveness of the Grab Platform, driver accounts that have been detected being involved in fraudulent, unusual activities or having violated our guidelines will be automatically suspended by our system and we will be responsible for investigating and taking appropriate action.

How do I get a receipt grab?

How can I access my receipts
  1. Look for the Account icon at the bottom right corner of the home screen.
  2. Select the Help Centre. Your last booking will be displayed.
  3. Then, under Report an issue category, look for More Issues.
  4. Tap on I’d like an email copy of my receipt article.

Why can’t I log into my Grab account?

If you are still unable to login, please do the following troubleshooting steps. Ensure that the GPS is working, Toggle Off and On GPS button to force a refresh. Provide a screenshot if the issue persisted.

How do I send my Grab PIN?

How to Share My Location (Live)
  1. Tap on the and select Send Link. You can also choose to SMS Emergency Contacts and skip the next step.
  2. Choose your preferred app to send the link to your loved ones.

How can I know my Grab PIN?

I’ve forgotten my PIN. How do I reset it? Open the GrabPay Card section within your Grab App (Payment -> GrabPay Card), tap on “Update PIN”, select “Forgot PIN” and follow the in-app instructions to reset your Grab PIN.

How do I activate my Grab driver account?

Q: How fast will I be activated after I complete all my training and quizzes? A: Your Driver Account will be activated in 24 hours if you complete all your training and pass the final quiz. A: If you have lost both your email and SMS, you can walk-in to your Grab Driver Center and request for the link to be resend.

Why Grab is not working?

Clear cache: To perform a clear cache, go to your device Settings, tap Apps and look for the Grab App. Scroll to the bottom, choose STORAGE and tap the CLEAR CACHE button. Android: Go to your device Settings, look for ‘Software Updates’ and tap ‘Manually Update’. If a Grab update is available, tap ‘Update’.

How do I login to my Grab driver?

You need to Sign in with Google to access your Grab driver account. If you have previously signed in with device (IMEI), you will need to sign out and use Google sign in. If you don’t remember your Google account, tap Sign in with Device and we will let you know which email address to use.

How do I activate my suspended grab account?

To submit a reactivation appeal, please fill out the Grab Passenger Appeal Form and click on Submit. Please note that only appeals submitted through this form will be considered. Appeals made via other channels (customer service, email, branch, etc.) will not be processed.

How do I delete my suspended grab account?

If you need to deactivate another account, kindly request it through the Grab App installed and linked to that other mobile number and email address. By filling out the form below, you agree to the deactivation of your account. After submitting, you can also unsubscribe from our mailing list.

Can you use grab on multiple device?

Yes, you can download the GrabPay Merchant app across multiple devices. To safeguard your business and transactions, please note that only one user is able to login at any point of time.

Can I delete my grab history?

Maximum trip history that will be available is the last 50 trips, including cancelled and completed bookings. You are not able to delete your trip history as it will be removed automatically when the capacity reaches the limit.

Can I remove my grab history?

Your account’s booking history cannot be manually deleted. Old booking records will be automatically deleted once the storage limit is reached. The maximum number of booking records that the App can store is 50 (both recently completed and cancelled bookings).

How do I unlink my bank account from Grab?

Step 1: Launch the Grab App. Tap on ”Payment” and then tap on the “Settings” icon at the top right-hand corner. Step 2: Tap on “Payment Methods”. Select your linked bank account to unlink.

How long does it take to deactivate Grab account?

Once you have successfully submitted the form with all the required details below, please allow 3 to 5 working days for us to process your request.