How do I delete my George account?

Please call our Customer Service team. Remember that by closing your Asda account you will also lose access to George.com and Scan & Go.

How do I change my email on my Asda account?

If you need to change your email address or can’t remember it, you will need to create a new account using new details. You need to go to the registration page to do this. Please note that, for security reasons, our Customer Service team can’t change an email address or any other online account details for you.

Can you cancel Asda click and collect?

If you cancel an order due for Click & Collect you do not need to come in to store to refuse the item(s). The order will be cancelled and the price paid for the item(s) will be refunded. You do not need to take any further action.

What happens if I cancel my Asda order?

On the rare occasion that we have to cancel your order, we’ll send you an email or text to let you know. We do not take your payment – this will be in a holding fund at your bank until it’s released back into your account. To re-order, please see Re-booking my order.

Can you email Asda?

If you need to contact us by email, complete our contact us form. Call us on 2732 from your Asda Mobile or 0808 006 2732 from any other phone (free of charge). Alternatively, you can speak to one of our friendly team over live chat on our website, or contact us by email by completing an online form.

Will Asda deliver to a different address?

Yes, you can change your delivery address in your online account up until the time you confirm your order. After this, we’re unable to make changes to the delivery address.

Can I refuse my Asda delivery?

If you miss your delivery, your order will be returned to the store and cancelled. We do not take your payment.

How long do Asda refunds?

3 to 5 days

Can you take food back to Asda?

Either way we’ll sort your refund straight away. It usually takes 3 to 5 days depending on your bank. At busy times it may take a little longer.

Do you get charged for Cancelling Asda delivery?

We can only accept an item for exchange or refund with the original receipt or proof of purchase. Faulty or misdescribed items can be returned within 1 year from the day of purchase with the original receipt or proof of purchase.

How do I remove Asda substitutes?

If you decide to cancel your Delivery Pass inside the 14-day cooling-off period and you have not used it, we will refund the cost in full. If you decide to cancel your Delivery Pass outside the 14-day cooling-off period or you have used it, we are not able to refund any payments already made.

Do I need to take bags for Asda click and collect?

Here’s how:
  1. When you’ve chosen your items, select Checkout.
  2. On the final confirmation page, select View Trolley to see a preview of your trolley items.
  3. To select individual products that you don’t want to receive substitutions for, click the check box next to the item.
  4. Complete the checkout process.

Are Lidl doing home deliveries?

From 31st July 2019 we’ll be removing the option to choose to have carrier bags with your shop – so if you’re using our Click & Collect service, please don’t forget to have your boxes or bags ready to put your shopping in. You can now purchase our Bags for Life on our website which will arrive with your delivery.

What’s the minimum order for Asda home delivery?

No, Lidl does not do home delivery in the UK. You’ll need to go into one of the over 800 Lidl stores to get your shopping for now.

How much is Asda delivery charge?

You can place an order for any amount. However, you will pay an additional £3 as a minimum basket charge if the value of the goods in your basket comes to: Less than £40 for delivery orders. Less than £25 for Click & Collect orders.

Can you do online shopping at Lidl?

Asda delivery costs

You have to pay £6 a month for 12 months (recently hiked from £5 per month) or a £72 one-off payment (up from £55). Alternatively, there is also a midweek 12-month pass for deliveries on Tuesdays, Wednesdays and Thursdays, which will set you back £35 (this was recently hiked from £24).

What does Lidl stand for?

No, it is not possible to order your groceries online. It is also not possible to have the groceries delivered by Lidl. More and more Britons are ordering groceries online.

Does Lidl do grocery pickup?

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