Can you delete a GTL account?

If you have any questions regarding the Service or your account, or if you would like to cancel your account, please contact our Customer Service team using the information supplied through the “Contact Us” link on the Site.

How do I remove a number off my GTL account?

GTL is working with your loved one’s facility to install a Flash replacement. Only the person that is on the receiving end of the blocked phone number can remove it by contacting Telmate 1-866-516-0115.

Is ConnectNetwork com legit?

ConnectNetwork has a consumer rating of 1.13 stars from 95 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about ConnectNetwork most frequently mention customer service, credit card and trust fund problems.

What does inactive mean on ConnectNetwork?

The number of inmates that can be accommodated based on a facility’s staff, existing programs, and services. Some parolees may be on an inactive status, which means they are excluded from regularly reporting, and that could be due to a number of reasons.

Can you get your money back from Connect Network?

A: Yes, we refund unused balances on active and inactive accounts to individuals who have submitted a request to ConnectNetwork and validated their identity as the account holder. ConnectNetwork will strive to process refunds within 30 days, but no longer than 60 days after the date of your request.

How does an inmate know they have money on their books?

In most states, the inmate is notified as to who sent the money. If your inmate is in a facility where the JPay Email service is available, we recommend that you send him or her an email notifying him or her of the money that you just sent. This way, he or she will know who sent the money.

How do I contact a network connection?

Contact Us Form

Please review the help section for details. If you need assistance with any payments, payment status, or blocks, please call customer service at 877-650-4249. When contacting us via email, do not send your credit or debit card information with your request.

What does it mean when it says not in BOP custody?

BOP is Bureau Of Prisons. It likely means either they have not yet been processed and remain in a County Jail facility. Or it could mean they have been transferred to a halfway house, often called “Community Corrections” or they have been released on parole.

How do I activate my Connect Network account?

Inside the email, you will see a link to “Activate Account.” If you click this, you will be taken to ConnectNetwork. Once there, you can sign in to the site using the email address and password you created during the account setup process.

How do I connect to a network connection?

Follow these steps to get started.
  1. Step 1: Create a ConnectNetwork Account. Once you select a state and a facility where your inmate is located, you’ll see which services are available at that facility.
  2. Step 2: Make a Deposit or Payment.
  3. Step 3: Explore Other Features in Your Account.

How do I add money to my network connection?

It’s easy to make a deposit on the ConnectNetwork mobile app!
  1. Find your inmate, then select the “Trust Fund” icon.
  2. Fill out the credit card information and amount you want to deposit, then hit “NEXT.”
  3. Review the payment information, then click “SUBMIT.”

Is Connect Network free?

Downloading and using the ConnectNetwork Mobile App is completely free. Costs for services vary based on the facility and service type.