How do I delete Freshdesk account?

You can go to Admin > Account > Account Details > and click on ‘Cancel account’ under Account Status. It would be really helpful if you share your feedback and the reason behind canceling your account with us.

How do I remove my email from Freshdesk?

Email support cannot be deactivated in Freshdesk and a default support email address is mandatory for all accounts. However, you would be able to use a Ticket Creation rule (Admin > Workflows > Automation > Ticket Creation > New Rule), to automatically “Delete the ticket” or “Mark as Spam” when the “Source is Email”.

How do I reset Freshdesk?

Go to Admin > Agent Productivity > Arcade > Arcade Settings

Click the Reset option found on the top right of the screen as shown in the screenshot below.

Modified on: Thu, 17 Jun, 2021 at 11:48 PM

  1. Login to your helpdesk as an Admin.
  2. Go to Admin > Agent Productivity > Arcade > Arcade Settings.
  3. Click Reset.

How do I disable Freshdesk agent?

How can I remove an agent from the portal?
  1. Go to Admin > Team > Agents, and click on ‘Edit’ corresponding to the required agent name.
  2. Choose the ‘Occasional agent’ radio button under Agent Type.
  3. Change the email address to a dummy email address if you do not want that user to login in the future.
  4. Hit ‘Save’

How do I turn off email notifications in freshdesk?

Here’s how you do it: Please navigate to the Admin –> Workflows –> Email Notifications. Once in, you can toggle On/OFF notifications for any of the workflows that are available in Freshdesk.