How do I quit Giff Gaff?

It’s easy. Just text “PAC” to 65075 from your giffgaff SIM. Or pop over to your profile and settings page here. We’ll be sad to see you go though.

Can I freeze my giffgaff account?

Regret there is no way you can freeze your account. I f you make one call or send a text within 6 months this will keep your phone. However if you do not do this after 6 months your sim deactivates and the number recycled.

How do I cancel giffgaff Goodybag?

All you need to do is head to my giffgaff, click on My Payments, and open up ‘next goodybag‘. Just click the button and it’ll cancel.

Is it easy to leave giffgaff?

As you don’t have a contract with giffgaff it’s really easy to leave. Essentially you simply just don’t use your SIM for 6 months and you will be disconnected from our network and your associated number is recycled by the mobile industry. dial 43431 on your giffgaff handset and follow the automated instructions.

Can you cancel giffgaff anytime?

You can cancel your giffgaff account immediately without having to wait 6 months: Close giffgaff account (no number transfer): If you don’t want to keep your giffgaff number, you need to request a STAC which you can give to your new network.

Can I refund my giffgaff Goodybag?

If you purchased a goodybag, you will be refunded in proportion to the amount of the goodybag you have not used. A completely unused goodybag will be refunded in full.

How do I get a refund from giffgaff?

You can only request a refund if you made a top-up purchase by mistake. Otherwise, credit and goodybags are not refundable, sorry. If you have bought a credit top-up in error and would like to request a refund, please raise an agent case and they’ll get back to you about it within 24 hours.

How do I stop auto renewal on giffgaff?

You/your friend would need to go into the account Payment Settings (click to view) and make sure that Recurring Goodybag and Auto Top-up options are disabled (switched OFF). This will prevent any future automatic recurring goodybag purchases.

Why is giffgaff taking money from my account?

If the payments have been taken for no valid reason, please raise a case with an agent, as only agents can authorise refunds. giffgaff Agents aim to respond within 24 hours. Agent replies can be viewed in the Messages From Agents section of your account dashboard.

How long does a refund from giffgaff take?

within 14 days

Can I transfer Goodybag giffgaff?

giffgaff will initiate the refund within 14 days of receiving your request for cancelling your order. Please allow for 3 to 5 business days for the funds to reach your bank account. Please note that your giffgaff account will be closed ahead of the refund.