How do I unsubscribe from thredUP?

Click on the “View Information” tab at the top of the window and sign in if asked to do so. Scroll down on the next page shown to you until you see the “Subscriptions” tab then click on “Manage”. Click “Edit” beside the thredUP app and then click on “Cancel Subscription”.

Can I have two thredUP accounts?

At thredUP, we allow just one account per household, and orders placed to the same address can prevent the use of promo codes and ultimately result in order cancellations. Please note that promo codes are also limited to one per household.

How do I reset my thredUP password?

To change your thredUP password, visit the My Account Details section of your Account tab through the app or website. From here, you can select the “Change Password” option to create your new password.

Can I change my email on thredUP?

To change the email address linked to your thredUP account, please reach out to our Customer Service team with your preferred email address and the email address currently associated with your account. One of our agents will verify your account information and get your email updated!

Does thredUP steal your clothes?

We do not steal items from our sellers, their trust is extremely important to us. While we wish we could accept more items from Clean Out Kits we can only accept around 40%, and we try to be as transparent as possible with our sellers about this.

Is thredUP a good site?

If you are someone who is looking to sell your unwanted clothes with ease and make a little money at the same time, thredUP is probably a good place to start. If you want to shop for cheap, cute clothes, thredUP is a good place for that too.

Why is thredUP not working?

For any issues with the thredUP site, we recommend that you clear your cache & cookies and that you use Google Chrome for optimal browsing. If you’ve already taken these steps and are still experiencing issues, please take some screenshots and share the details with Customer Service!

Does thredUP sell fakes?

We do not accept fake handbags or knockoffs. Handbags are put through a rigorous and brand-specific authentication process by our team of luxury retail experts. Due to the high value of handbags, thredUP recommends adding Return Assurance to any Clean Out Bags that include handbags.

How does thredUP payout?

Earnings are available immediately in your thredUP account. Earnings may be used immediately to shop on thredUP.com, or cashed out via PayPal or a thredUP Visa Prepaid Card after 14 days.

How do I contact ThredUP?

For media and partnership inquiries, please feel welcome to email media@thredup.com.

We are available via Web and In App chat at the following times:

  1. Monday through Friday: 6:00am to 8:00pm PST.
  2. Saturday: 7:00am to 5pm PST.
  3. Sunday: 8:00am to 5pm PST.

How big of a box Can I send to ThredUP?

60”

How do I return something to ThredUP?

Boxes should not weigh more than 30 pounds. Boxes should not exceed 60” in length, width, or height.

Does ThredUp pay well?

To initiate a return, please visit your Returns page and complete the following steps:
  1. Select the items you’d like to return.
  2. Select the most relevant return reason for each item.
  3. Select your preferred refund method.
  4. Select Confirm Return.

What is ThredUp return policy?

ThredUp pay: 5 to 80 percent of the anticipated selling price. (The more valuable the item, the higher your percentage.) ThredUp commission: 20 to 95 percent of the selling price. (The more the item sells for, the lower ThredUp’s commission.)

How long does ThredUp take to process?

How long do I have to return my items? All returns must be sent back within 14 days from the date of delivery. Please note, however, that we will not accept returns for finale sale items, including handbags. We guarantee the quality and authenticity of our handbags and these items are considered final sale.

What does thredUP do with unsold clothes?

How long does it take to process an order? It generally takes 3 business days to pick, pack, and ship out an order once a purchase has been made.

What brands sell best on thredUP?

If you didn’t choose return assurance, any unsold items will be recycled or sold later by thredUP.

Can you cancel a bundle on ThredUP?

Drop the bag off at any FedEx Office or USPS location. Once your box is received at our warehouse, we’ll evaluate each item based on our quality standards. We’ll send you an email detailing which items were accepted and your payout will be in Reformation credit.

What is ThredUP looking for?

Regrettably, we’re unable to cancel bundled orders, even if the bundle is open and has not yet been packed or shipped.

Is thredUP only womens clothes?

“ThredUP wants your stylish, high-quality & gently used clothes that are freshly laundered, brand name women’s and children’s clothing, handbags and shoes in like-new condition.” Of all the clothes that I sent to ThredUP, a whopping 40% of them were either brand new or worn less than 7 times*.

What shipping company does thredUP use?

We accept women’s luxury designer clothes, handbags, accessories, and shoes from our approved​​designer brands​​list. If you want to include items from other brands as well, no worries. We’ll take it all—from Gap to Gucci—and we will do all the work to help your items sell.