How do I contact a seller through Amazon?

Contact the seller before placing an order: On the product detail page, select the name of the seller.
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Contact the seller after placing an order with them:
  1. Go to Your Orders.
  2. Find your order in the list.
  3. Select Problem with order.
  4. Choose your topic from list displayed.
  5. Select Contact seller.

How do I talk to a seller on Amazon?

  1. Select the seller’s name on the product details page or offer listing page.
  2. On a seller details page, Ask a question. You will be directed to a chat window.
  3. Select the appropriate options in the Seller Messaging Assistant chat and continue. To know more about the Buyer-Seller Messaging Service, please click here.

Can I chat with Amazon Customer Service?

Online Chat
Amazon.com/Customer service chat

How do you send a message to a seller?

How to Write a Homebuyer’s Letter to a Seller
  1. 7 tips to write a letter that will make you stand out to a seller. By. …
  2. Build a Connection. Look for something you and the buyer have in common and build on that connection. …
  3. Keep It Short. …
  4. Stay Positive. …
  5. Show, Don’t Tell. …
  6. Leave Out Your Remodeling Plans. …
  7. Finish Strong. …
  8. Proofread It.

How do I ask a seller a question on Amazon?

To ask the seller a question on Amazon, go to the product page, and navigate to the “Customer Questions & Answers” feature. Enter your question in the text box and click “Ask”.

Is there a phone number to call Amazon customer service?

Here is the phone numbers to Amazon Customer Service and Amazon Watch Support. They are always available to answer any concerns. Amazon Watch Tech Support 1-844-590-2761. Amazon Customer Service 1-206… see more.

What’s the telephone number for Amazon customer service?

(206) 508-4051
The Amazon Customer Service (206) 508-4051.

How do you answer Amazon customer questions?

You need to click on the question that is posted by the buyer post which it will re-direct you to the buyers question page and you can find a box below that, you can respond to that query and click on answer.

What do you get for answering Amazon questions?

Once a customer asks a question, customers who have purchased that product in the past may receive an email of the question with an option to answer. You as the seller will also receive an email notifying you of the question.

How do I find a seller’s profile on Amazon?

Log into your Amazon seller account. On Seller Central, go to the Settings menu and select Account Info to view your Seller Account Information page.

Can I reply to answers on Amazon?

How to Respond to Amazon Answers? Go to the email where Amazon requests an answer. Click Respond to question.

How do you respond to a seller?

You can also reply to sellers directly through your email. Locate the seller email, which is forwarded officially by Amazon, within your email browser. Click “Reply” to compose a response.

How do you answer a customer question online?

How can you better answer your customers’ questions online?
  1. Talk to your telephone sales colleagues. …
  2. Analyse live chat transcripts. …
  3. Forums / Google / social media. …
  4. Product reviews / Q&A. …
  5. Conclusion.

How do I respond to a seller email on Amazon?

You can reply to a seller’s email by hovering your mouse on the Your Account link (top page on the right) and from the drop down menu click again on Your Account.

How do you answer a customer question?

Here are seven points to consider when answering questions:
  1. Clarify the question first. Customers ask two basic types of questions. …
  2. Show your domain expertise. …
  3. Make sure everyone understands. …
  4. Provide an expert point of view. …
  5. Redirect inane and unfair questions. …
  6. Respond with metaphors. …
  7. Demeanor speaks volumes.

What to say to a client when you don’t know the answer?

What To Do When You Don’t Know The Answer To a Customers Question
  • Be Honest. This does not mean you tell the customer “I don’t know”. …
  • Don’t Make Stuff Up. NEVER! …
  • Search For Answers. …
  • Give the Customer An Estimated Wait Time. …
  • Inform the Customer. …
  • Close Gracefully.

What are the most common customer complaints?

What are the most common types of customer complaints?
  • Long wait times.
  • Not being able to contact support.
  • Having to repeat information.
  • Lack of empathy.
  • Inefficient knowledge.
  • Inconvenient hours.
  • Information is hard to find.
  • Inconvenient channels.

How do you address a customer complaint?

7 Steps for Handling Customer Complaints
  1. Listen carefully to the person who is angry. …
  2. Let your customer vent for a few minutes if necessary. …
  3. Show empathy for your customer’s concerns. …
  4. Thank your customer for complaining. …
  5. Sincerely apologize even if you are not the cause of the problem. …
  6. Get the facts. …
  7. Offer a solution.

How do you handle customer complaints in a call center examples?

“Call center reps should address complaints about bad customer service by acknowledging and agreeing with the customer…” “I completely understand,” “I can see why you’re upset,” “I can appreciate your frustration,” “This should have never happened,” and “I’m so sorry you had this problem.

What are the 4 types of complaints?

When customers are dissatisfied with the service you’re providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive.