How do I contact Fitbit about a problem?

  1. Fitbit Community. Find answers right now.
  2. @FitbitSupport. Send us a direct message.
  3. Call Us. (877) 623-4997. Call Us 24×7.
  4. Menstrual Health Tracking.
  5. Employee Wellness & Health Plan Members. Log in for exclusive customer support.

How do I send an email to Fitbit?

If your issue is not urgent or you are okay waiting for a few days, then sending an email is a good way to reach Fitbit’s support team. Fitbit’s support’s email address is support@fitbit.com or fitbit-support@fitbit.com.

Is there a way to call Fitbit?

To contact Fitbit, call their customer service line at 877-623-4997, chat with a representative online, send them a message on Twitter, or submit a general inquiry to get your questions answered.

How long is Fitbit warranty?

Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the “New Product(s)”) shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and

Why does my Fitbit not charge?

The USB port or outlet is faulty. Try a different USB port or a UL-certified wall charger. Make sure you use the charging cable that came with your device, as most cables aren’t compatible with other devices. Check the alignment and try reconnecting your device to the charging cable.

Can I exchange my Fitbit for a new one?

At this time, we don’t offer exchanges. If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy. Customers in the United States can initiate a return with our return tool. Customers in other countries should contact Customer Support for help.

How many years will a Fitbit last?

The Fitbit Alta has a life expectancy of 1–2 years. If this is the case, don’t lie to consumers, and put that on the box. This is basically planned obsolescence. When products stop working on their own shortly after the warranty period is over, this looks highly suspicious and seems greedy and lazy.

How do I make a warranty on my Fitbit?

To make any warranty claim, you must contact Fitbit support via Twitter, email, phone call, or live chat. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any required return authorizations.

Can I return my Fitbit if I don’t like it?

RETURN POLICY

If you are unsatisfied with your purchase of a Fitbit-branded device and/or accessory from the Fitbit Store for any reason, you are entitled to a full refund if you meet the conditions set forth below. include the return authorization number with your return.

How do I sync a new Fitbit?

1 Sync Fitbit to an iPhone, iPad, Android Phone or Tablet
  1. Open the Fitbit app.
  2. After launching the app, the Fitbit app dashboard will appear. Tap the Account icon.
  3. Then, select your Fitbit.
  4. Ensure that the All-Day Sync toggle is in the ON position.

Do Fitbits wear out?

Although FitBit disclosed limited information regarding the batteries, they use to power their selection of watches and trackers. By just based on facts, the answer to the question earlier is a big YES! All batteries wear out over time and eventually lose their ability to store energy; this includes FitBit batteries.

Will Fitbit refund my money?

If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund.

Can you replace a Fitbit battery?

Fitbit battery replacement is harder than it needs to be. Unfortunately, it isn’t easy to replace a Fitbit batteries. After having your Fitbit long enough for the battery to die, the chances are that it is also past warranty, so there’s no replacing it either.

How do I get my Fitbit fixed?

If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. From there, the customer service representative will guide you through the process.

How do you cancel your Fitbit premium account?

Head to coach.fitbit.com and log in to your account. On the upper right side of the screen, click your name and select Settings. Scroll down to the Subscriptions and Payments section. Select Edit and cancel the membership.

Does Fitbit have free returns?

No, Fitbit does not offer free returns & exchanges.

How long does a Fitbit versa last?

*Using features such as always-on display and GPS require more frequent charging. If you turn on always-on display, Versa 2 has a battery life of up to 3 days.

Can I extend my Fitbit device’s battery life?

Device Name Battery Life
Fitbit Versa Fitbit Versa Lite Edition 4+ days
Fitbit Ace 3 Up to 8 days
Fitbit Inspire 2 Up to 10 days

Is there a monthly fee for a Fitbit?

How much does Fitbit Premium cost? Fitbit Premium costs $9.99/month in the US, or $79.99 a year.

Can Fitbit detect sleep apnea?

Many modern CPAP machines now include sleep tracking functions, but that only helps if you’ve already been diagnosed with sleep apnea. However, wrist trackers such as Fitbit or the Apple Watch may be able to clue you in on your sleep quality and even track sleep apnea.

How long is Fitbit Premium free trial?

90-day

Why is Fitbit so expensive?

If you own a Fitbit and are looking to mix up your workout routine, it doesn’t hurt to give the Premium 90-day free trial a try — especially if you aren’t quite ready to return to the gym or your other workout classes.

Is it worth getting a Fitbit?

Fitbit is expensive due to its extra features and compatibility in comparison to other trackers. Overall, Fitbit is perfectly functionalized with all the features necessary for tracking or monitoring health.