How to Diagnose Cable Modem Issues
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How do I know if my cable modem is going bad?
5 Warning Signs Your Cable Modem is Dying
- Connection indicator lights have turned off even if you can still surf the web.
- Data transfers/downloads are slow.
- The connection speeds are slow.
- The modem is making a lot of loud or weird noises.
- The modem turns off or stops functioning.
How do I run a diagnostic on my cable modem?
For Microsoft Windows 2000:
- Exit all programs, and then close all open windows.
- Click Start, click Settings, and then click Control Panel.
- Click Phones and Modem Options.
- Click the Modems tab.
- Select the modem for which you want to run modem diagnostics.
- Click Properties.
- Click the Diagnostic tab.
- Click Query Modem.
How do I test my modem for problems?
How to Diagnose Modem Problems
- Call the peer with debugging turned on, as explained in How to Turn on PPP Debugging.
- Display the resulting /var/log/pppdebug log to check for faulty modem configuration.
- Use ping to send packets of various sizes over the link.
- Check for errors on interface sppp0:
How do I check my modem level?
On almost all the Cable Modems or Cable Modem Routers, you can find your signal level by logging into the modem diagnostic GUI page via http://192.168.100.1 and username/password (unless you have changed credentials on the device, default credentials should be located on label on the device bottom or side).
Why is my Internet connected but not working?
There are a lot of possible reasons for why your internet isn’t working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.
How do I get my modem back online?
Unable to Access Internet – Top Five Steps To Get Back Online Now
- Call your Internet Service Provider (ISP). The first step is to rule out any area-wide problems with your ISP.
- Reboot your network bridge. Find your cable/DSL modem or T-1 router and power it down.
- Ping your router. Try to ping your router’s IP address.
How do I restart my modem?
To reboot a modem:
- Unplug the power and Ethernet cables from the modem.
- Wait 2-3 minutes for the modem to fully power off.
- Reconnect the power and Ethernet cables to the modem.
- Wait for the Internet light to turn solid, then check if the internet is working properly.
What does connected but no Internet mean?
For those on wireless connections, you may see an error message pop up that states, “WiFi connected but no internet” which means that your device/computer is connected to your router/modem correctly but it is not connecting to the internet.
Why WiFi is connected but no Internet?
Sometimes the WiFi Connected but no Internet error comes to a problem with the 5Ghz network, maybe a broken antenna, or a bug in the driver or access point. We can our laptop to connect over 2.4Ghz to see if the 5Ghz is the problem: Right-click on Start and select Network Connections. Select Change Adapter Options.
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