How do you contact Velocity?

We’re here to help
  1. Australia.
  2. New Zealand. 0800 230 875.
  3. Other international locations. +61 2 8667 5924.

How do I unlink Velocity from Flybuys?

You can de-link or manage your linked accounts at any time at partners.flybuys.com.au/velocity-frequent-flyer/. Once linked, Flybuys points earned by the household can be manually transferred to the linked Velocity account by any member of the Flybuys household.

How do I change my name on virgin Velocity?

To change names on your Virgin Velocity membership simply send an email. You will need to include your Velocity membership number, full old and new names, contact details and a copy of your Births, Deaths and Marriages certificate.

Are Velocity points still valid?

In their recent statement, Velocity reassured members that their frequent flyer points remain safe: “Your points aren’t going anywhere. They will remain in your account. Your existing points will not expire through this period.

Is Velocity better than flybuys?

Velocity Frequent Flyers will enjoy a 15% higher transfer rate from flybuys, in a move that now matches the Qantas-Woolworths Everyday Rewards partnership in terms of points-earning ability.

Should I link flybuys to Velocity?

Yes, we believe in most cases it’s worth transferring flybuys points to Velocity if you have travel in mind and can find the reward seats to redeem it on, especially for Business and First class flights.

Do my Virgin Velocity points expire?

The Velocity Frequent Flyer Team. *Points expire 24 months after the last date you earned or redeemed Points, transferred Points to or from your Singapore Airlines Krisflyer account, or bought Points using Points Booster.

Are Virgin Velocity points safe?

We know that Velocity Points are safe and backed by cash — and while wholly owned by Virgin Australia, it’s also a separate company from the airline and never went into voluntary administration.

What is happening with Virgin Velocity points?

They will remain in your account. Your existing Points will not expire through this period. We will be extending the expiration period for your existing Points by the timeframe of the pause. You can continue to earn Points with our partners, although you won’t be able to redeem them during the pause.

Is Velocity Frequent Flyer owned by Virgin?

Velocity is the frequent-flyer program of Virgin Australia Holdings.

Is Velocity a Virgin?

T&Cs and exclusions apply. As the loyalty program of Virgin Australia, we endeavour to make it easier for our members to get to their dream reward sooner. Use your Velocity Points on flights, flight upgrades, cars, hotels, products, gift cards – even wine. The choice is yours.

How do I stop Velocity points from expiring?

To stop Velocity Points from expiring, you just need to earn or redeem one point within a 24-month period. It is as simple as that! This could be as easy as swiping your card at BP, transferring FlyBuys points to Velocity, or booking a reward seat.

How does Virgin Velocity make money?

The money that Virgin or Qantas receives for that is offset against the cost of running the program and of giving members their rewards – free flights, hotels etc – and the leftover cash is counted as profit. And clearly there is plenty of leftover cash.

Which airlines are Velocity partners?

Airline partners
  • Virgin Australia.
  • Singapore Airlines.
  • Air Canada.
  • Hawaiian Airlines.
  • FlyPelican.

Does Virgin Silver get lounge access?

Silver members receive two Single Entry passes per year or one Single Entry Lounge pass per additional half year (Members can view their available Single Entry passes in My Velocity, pre-loaded onto their My Velocity Card.), plus discounted Annual membership.

Does it cost to join Virgin Velocity?

It’s free to join

Unlike other frequent flyer programs, it’s free to be a Velocity member. There is no join fee and no annual fee. And it only takes a couple of minutes to become a member. All we need is your name, home address, contact details and security information to ensure your privacy is protected.

How do I update my Velocity status?

You will need to have earned the required amount of Status Credits and flown the minimum Eligible Sectors in order to maintain or upgrade your Velocity membership. You can find your Status Credit and eligible sector balance in My Velocity and in the Velocity app.

Can I use Velocity points for lounge access?

Just flash your Velocity card at the lounge reception and tell them the number of passes you wish to redeem. If you do not have your card, then make sure your Velocity number is showing on your boarding pass, as that is all they need to find the lounge passes.

How do I get into the Virgin Lounge?

To gain entry to our domestic lounges you will need to show your Velocity Platinum or Gold card along with your boarding pass or business class boarding pass. Where children are permitted access, the children must be aged between 4 and 17 years.

How do I get virgin status credits without flying?

How do you get Velocity Status Credits without flying? Shopping at Coles through Flybuys and holding participating Velocity-branded credit cards are two ways to earn Status Credits without flying.