eBay allows you to list your products that you wish to sell and contact directly the buyer and seller via their website. This is a no-frills business strategy and works great for all.

Cancel a Listing on eBay After it was Sold

In cases that the item was listed by mistake, or has been damaged since it was sold, the sellers might have to cancel a listing. In such a case, apart from refunding the amount paid back to the buyer, you also have steps to take.

  • This is a dispute, and you, as a seller, have to open a case within 45 days of the transaction, and close the case within 60 days. To do so, go to your eBay account.
  • After you’ve logged in, click on the ‘Sold’ link that is in the left menu of your sold items page. Click on ‘Resolve a Problem’ option, which is right next to the item in the entry.
  • Now, a form will open up to allow you to enter your details and case. Finally, click on ‘I Sold an Item and Want to Cancel the Transaction’, and click on ‘Continue’ option.
  • You might be asked to enter your username and password again to confirm the submission of this case. Then, cancel a transaction form opens up to add more details.
  • Then, you’ve to provide a reason to the buyer, so type in the field give the buyer a reason for wanting to cancel this transaction, and again click on ‘Continue’ option.

Cancel a Scheduled Listing on eBay

A scheduled listing is one that will open up for bids at a particular date and time, and this is done in advance. To know more about creating a scheduled listing and what it is all about, look here. In this format, you can go in advance for up to 10 days.

  • When you wish to cancel it though, you have to read this thread on eBay’s community forum that explains the issue.
  • You can do so by going to my eBay, and then go to the ‘Activity’ tab and hold your mouse pointer. Then, when it expands, select ‘Sell’.
  • Then, in the scheduled section, you can select the listing that you wish to modify or cancel. There is the ‘Reschedule’ button which will allow you to assign a different date and time.
  • To cancel this listing though, just click on the ‘Delete’ button and you are done. If you happen to change your mind, you have to just create the listing again as you’d already done before.

Cancel Promoted Listing on eBay

Here is an article (https://www.eBay.com/pages/help/sell/contextual/promoting.html) from eBay pages listing out the steps in detail when you wish to promote your products as a seller. This helps a lot in many scenarios. But, when you had accidentally chosen a promotion or want to delete it later, what do you do? eBay also offers a way to stop cross-promotion of your items in your marketing preferences.

  • There are two types of promotions similar item and cross-promotion. To cancel them you have to do it for both separately.
  • Go to eBay, and ‘Sign-In’. To cancel your cross-promotion listing, hover your pointer over account, and then click on ‘Marketing Tools’ when it expands.
  • Below that, you can find cross-promotion heading on the left side with a link to settings. Click on that link, and then select ‘Do not Cross-Promote My Items’, and then click on the ‘Apply’ button.
  • Now, for canceling similar items listing, under the marketing tools link you will find promote similar items link when it expands, and you click on it to go to the next step.
  • You may be asked to ‘Sign-In’ again, in some cases. Then, select ‘Do no Promote My Items’ in the option given, and hit the ‘Apply’ button.


  • The buyer has a chance to respond to this cancellation within 7 days, without which the transaction stands canceled automatically; else eBay (https://www.ebay.com/) will mediate to resolve the issue.

Any changes that you make to marketing tools will be automatically applied to any listing you create in future for your items, not to the ones already done previously.

Will eBay charge me if I cancel a listing?

You won’t pay a fee if you cancel your auction within the first 24 hours of listing your item, or if we have to end your auction.

How do I end a listing on eBay without fees?

To end an auction early, go to your My eBay Active Selling page, and in the drop-down menu in the Actions column, choose End item. You’ll be required to sign in again. You can also go directly to eBay’s Cancel Bid page to cancel bids, and then to eBay’s End Auction page to end an auction.

Can I remove an item from eBay before it sells?

Go to My eBay > Selling and find the item. From the More actions drop-down menu, select End My Listing Early. If there are 12 or more hours before the end of the listing, select Cancel bids and end listing early or Sell item to high bidder.

Can I cancel a bid on eBay as a seller?

As a seller, you can cancel bids on eBay in some situations: when you agree to a buyer’s request, when the item isn’t available anymore, if you made an error in the listing, or if you’re concerned the bidder might be fraudulent.

Can a seller on eBay decide not to sell?

Sellers can choose not to sell, but it’s not always a wise idea. Sellers on eBay sometimes need to cancel bids, cancel sales, or even block buyers. eBay allows all of these actions, but they can hurt your seller rating. Make sure you understand the process and the consequences before taking action.

What happens if you win a bid on eBay and don’t want it?

A bid or purchase on eBay is considered a contract and you‘re obliged to purchase the item. However, if you feel that you have a legitimate reason for not buying the item, you can contact the seller and ask if they can cancel it for you.

What happens if an eBay buyer wants to cancel?

If a buyer asks you to cancel an order, they’ll need to send you a cancellation request. If you approve it and the buyer has already paid for the item, you have 10 days to refund them. If you haven’t refunded them within 10 days, they can file a claim through the eBay Money Back Guarantee.

How do you cancel a buyer on eBay that doesn’t pay?

If the buyer still hasn’t paid after you’ve sent the invoice, and it’s been more than 4 calendar days since the listing ended, cancel the order by selecting the Cancel order button below and choosing Buyer hasn’t paid in the drop down menu.

How do I request a cancellation on eBay?

  1. Go to My eBay > Sold and locate the item.
  2. In the More actions drop-down menu, select Cancel this order.
  3. Choose a reason for the cancellation – Buyer Request – and follow the on-screen instructions.

Can you change your mind after buying on eBay?

A buyer can easily cancel the bid if they change their mind and essentially “drop out” of the auction. It is the preferred method according to the eBay Terms of Service. If the buyer changes their mind about an eBay sale after the auction has ended, they can contact the seller and ask them to cancel the transaction.

What are my rights when buying on eBay?

If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn’t offer returns.

Can I get my money back if I get scammed on eBay?

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.

How do I get my money back on eBay?

Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). Verify that this is the item in question. Click Resolve a Problem. Answer the questions on the resulting page and you’ll get a link to report your case.

What is not covered by eBay money back guarantee?

The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Vehicles, real estate, items sold by Sotheby’s, websites and businesses for sale, classified ads, and services are not covered.

How do I get a refund from eBay without returning?

If you don’t respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost.

Can eBay force a refund?

Ebay will FORCE a refund if required from the seller. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer.

What to do if a seller refuses to refund on eBay?

what happens if you refuse to issue a refund
  1. don’t refund your buyer & eBay will refund buyer & buyer will keep the item.
  2. refund the buyer & also pay for the return PP for buyer to return item to you = new managed return.

What do I do if a seller refuses to refund?

Company Won’t Give You a Refund? Here’s How to Get Your Money Back
  1. Try to Work it Out with the Merchant First.
  2. Option 1: Request a Chargeback.
  3. Option 2: Consider Mediation.
  4. Option 3: Sue in Small Claims.
  5. Option 4: Pursue Consumer Arbitration.
  6. FairShake Can Help Make Arbitrating a Breeze.