If you need to contact Amazon customer service for any reason, there are a few different options. Whether you have an issue with an order or a question you want answered, it is important to know what your choices are. Amazon offers a number of ways to do this.

  1. Use the Live Chat Feature

The contact page on Amazon website asks you to provide some information on the nature of your issue before giving you the live chat option. Once you have filled out all of the necessary details on the drop down lists, just click the “Chat” button at the bottom to get started. This will allow you to talk with a representative via live chat.

  1. Call Them on the Phone

You also have the option of contact Amazon by phone. Their current phone number is 1-888-4331. This will allow you to speak with an actual person when you have an issue you need to get resolved. When you call this number you will first get an automated response that guides you through the various options. You can also visit the contact page and select the “phone” option to speak with a representative on the phone.

  1. Send an Email

If you want to get in touch with someone from Amazon, you can also send an email to cis@amazon.com. Make sure that you include all of the relevant information, including the tracking number for your order and your contact details. You can expect a reply within about 24 to 48 hours. They are pretty good at replying to customers emails in a timely manner. This is the best option if the issue you are having isn’t very urgent.

  1. Go Through Social Media

Amazon has accounts on numerous social media websites, including Facebook and Twitter. You can go through these sites to reach them if you have some question or issue. You will be able to send direct messages on both of these platforms. You can expect a response within a day or two. Just make sure that you include all of the necessary information in your message. This company is generally very good about maintaining their social media profiles.


You can also visit the customer support page on Amazon’s website and browsing through some of the help topics. You might be able to find the answer to your problem this way.