No matter, you are going to either buy or sell or do business on eBay, but you must have an official eBay account.

Make sure to set up an eBay account before proceeding to buy or sellYou can contact eBay for any reasons in the following ways:

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Contact eBay Seller

Sometimes, it can difficult to contact sellers on eBay (https://www.ebay.com/) for no reason. Yes, not all sellers accept questions before making a purchase. However, if you want to clarify something about their listings, you can contact them by taking help from the following points:

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  • Open the official web portal of the eBay and ‘Sign-In’ with your credentials. Go the seller section or listing and click contact seller from the seller information at the listings.
  • On the find answers page, select the topic that is relevant to your question. If there is no topic relevant to your question, choose contact the seller.
  • Enter your topic and question for the seller. If you want to keep the copy of the message for the seller, click on send a copy to my email address.
  • Enter the verification code displayed and choose send. Your question has been sent to the seller and he will respond to you shortly.

Contact eBay Customer Service

If you have any concerns or questions related to your purchases, you can feel free to contact the eBay customer service team through the eBay app.

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  • Tap and open the eBay app on your device. Enter your username and password to ‘Sign-In’ to your official account.
  • Tap on the three horizontal lines on the top left corner of the home screen. Scroll down to help and contact and tap on ‘Contact Us’.
  • Once you click ‘Contact Us’, you will get many categories to choose from. Among that, tap a category. If your query is related to buying, tap buying. If it is related to returns, then tap on ‘Return’ icon. Likewise, you need to tap on a category based on your query.
  • If you tap buying, it will open a few options and you have to choose an option among that. Tap a ‘Contact’ option. You have three options to contact the customer service of eBay including call us, call me or ask the community. Choose the option that suits you.

Contact eBay Directly

An eBay customer service team is available round the clock for its customers. Customers can get in touch with eBay’s support team or customer service anytime any day as they wish. Here are the ways to contact eBay directly.

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  • Open the eBay app and ‘Sign-In’ with your ‘Log-In’ credentials. Tap ‘More’ option and scroll down to help and contact.
  • Tap ‘Contact Us’ and choose any category that is relevant to your question. If you have doubts in eBay’s refund policy, tap refund or something related to that.
  • When you choose a category, you will get a few subcategories to choose from. You need to choose a sub-topic related to your main category.
  • Tap a ‘Contact’ option to contact eBay directly. You have three options to contact the customer service of eBay including call us, call me or ask the community. Choose the option that suits you.
  • If you choose call me, you will receive a call from eBay shortly.

Contact eBay for Refund

If the item you have purchased from eBay is not what you have expected based on the description or never arrives, you can get a refund. Remember that, only tangible items are eligible for refund.

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  • Navigate the official web portal of eBay and ‘Log-In’ to your eBay account with your credentials.
  • Go to my eBay purchase history and choose return or item not received next to the item in question. Remember that, you can apply for refund within 30 business days of delivery.
  • Choose and verify the item. Click ‘Resolve’ a problem. Complete the on-screen instructions and you will receive a link to report your case.
  • You can negotiate with the seller, if the case cannot be solved and eBay accepts that you are right. Also, you will receive a refund.

Contact eBay Support

If you do not understand the listings on eBay or terms and conditions of eBay, you can contact eBay support. The eBay support team is available 24/7, so you can contact them if required.

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  • Go to the official site of the eBay shopping. Provide your credentials to Sign-In to your account.
  • Tap the ‘Three Lines’ and scroll down to help and contact. Tap ‘Contact Us’ you will get many categories to choose from. Among that, tap a category. For example, if your query is related to buying, the tap on ‘Buying’ option.
  • When you choose a category, you will get a few subcategories to choose from. Choose a subcategory related to your main topic or query.
  • Tap a ‘Contact’ option to contact eBay directly. You have three options to contact the customer service of eBay including call us, call me or ask the community. Choose the option that suits you.
  • Upon choosing an option, you can contact eBay, eBay will contact you or you can ask the community.

TIPS

  • You can get in touch with eBay for your queries and clarifications. However, do not contact eBay for silly or no reasons.

You cannot contact eBay without having an official account, so make sure you have an account on eBay before contacting them.

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