No matter, you are going to either buy or sell or do business on eBay, but you must have an official eBay account. Make sure to set up an eBay account before proceeding to buy or sell. You can contact eBay for any reasons in the following ways:

Contact eBay Seller

Sometimes, it can difficult to contact sellers on eBay ( for no reason. Yes, not all sellers accept questions before making a purchase. However, if you want to clarify something about their listings, you can contact them by taking help from the following points:

  • Open the official web portal of the eBay and ‘Sign-In’ with your credentials. Go the seller section or listing and click contact seller from the seller information at the listings.
  • On the find answers page, select the topic that is relevant to your question. If there is no topic relevant to your question, choose contact the seller.
  • Enter your topic and question for the seller. If you want to keep the copy of the message for the seller, click on send a copy to my email address.
  • Enter the verification code displayed and choose send. Your question has been sent to the seller and he will respond to you shortly.

Contact eBay Customer Service

If you have any concerns or questions related to your purchases, you can feel free to contact the eBay customer service team through the eBay app.

  • Tap and open the eBay app on your device. Enter your username and password to ‘Sign-In’ to your official account.
  • Tap on the three horizontal lines on the top left corner of the home screen. Scroll down to help and contact and tap on ‘Contact Us’.
  • Once you click ‘Contact Us’, you will get many categories to choose from. Among that, tap a category. If your query is related to buying, tap buying. If it is related to returns, then tap on ‘Return’ icon. Likewise, you need to tap on a category based on your query.
  • If you tap buying, it will open a few options and you have to choose an option among that. Tap a ‘Contact’ option. You have three options to contact the customer service of eBay including call us, call me or ask the community. Choose the option that suits you.

Contact eBay Directly

An eBay customer service team is available round the clock for its customers. Customers can get in touch with eBay’s support team or customer service anytime any day as they wish. Here are the ways to contact eBay directly.

  • Open the eBay app and ‘Sign-In’ with your ‘Log-In’ credentials. Tap ‘More’ option and scroll down to help and contact.
  • Tap ‘Contact Us’ and choose any category that is relevant to your question. If you have doubts in eBay’s refund policy, tap refund or something related to that.
  • When you choose a category, you will get a few subcategories to choose from. You need to choose a sub-topic related to your main category.
  • Tap a ‘Contact’ option to contact eBay directly. You have three options to contact the customer service of eBay including call us, call me or ask the community. Choose the option that suits you.
  • If you choose call me, you will receive a call from eBay shortly.

Contact eBay for Refund

If the item you have purchased from eBay is not what you have expected based on the description or never arrives, you can get a refund. Remember that, only tangible items are eligible for refund.

  • Navigate the official web portal of eBay and ‘Log-In’ to your eBay account with your credentials.
  • Go to my eBay purchase history and choose return or item not received next to the item in question. Remember that, you can apply for refund within 30 business days of delivery.
  • Choose and verify the item. Click ‘Resolve’ a problem. Complete the on-screen instructions and you will receive a link to report your case.
  • You can negotiate with the seller, if the case cannot be solved and eBay accepts that you are right. Also, you will receive a refund.

Contact eBay Support

If you do not understand the listings on eBay or terms and conditions of eBay, you can contact eBay support. The eBay support team is available 24/7, so you can contact them if required.

  • Go to the official site of the eBay shopping. Provide your credentials to Sign-In to your account.
  • Tap the ‘Three Lines’ and scroll down to help and contact. Tap ‘Contact Us’ you will get many categories to choose from. Among that, tap a category. For example, if your query is related to buying, the tap on ‘Buying’ option.
  • When you choose a category, you will get a few subcategories to choose from. Choose a subcategory related to your main topic or query.
  • Tap a ‘Contact’ option to contact eBay directly. You have three options to contact the customer service of eBay including call us, call me or ask the community. Choose the option that suits you.
  • Upon choosing an option, you can contact eBay, eBay will contact you or you can ask the community.


  • You can get in touch with eBay for your queries and clarifications. However, do not contact eBay for silly or no reasons.

You cannot contact eBay without having an official account, so make sure you have an account on eBay before contacting them.

How can I send a message to eBay?

How to send a message on eBay
  1. Find the item in your Purchase History.
  2. Select the More actions dropdown menu and select Contact seller or Contact buyer.
  3. Type your message and select Send.

Does eBay have a live chat?

Whether you’re buying, bidding, or selling, eBay has customer-service representatives on hand to help you. You can also do a one-on-one live chat with a customer-support agent, though there may be wait times just like the phone.

How do I get in touch with eBay UK?

Need to speak to someone? If you can’t find the answer in any of our help sections, visit Contact Us and choose a top issue or ask a question. Click ‘call’ and we’ll give you a direct phone number and a PIN number.

How do I talk to a person on eBay?

It is still possible to contact eBay and talk to a customer representative. Search “contact eBay,” and you will find a telephone number for customer service: 1-866-540-3229. According to some accounts, the wait time for this number is typically three minutes.

How do I contact eBay about a refund?

Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). Verify that this is the item in question. Click Resolve a Problem. Answer the questions on the resulting page and you’ll get a link to report your case.

Can eBay force a refund?

Ebay will FORCE a refund if required from the seller. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer.

How do I get a refund from eBay without returning?

If you don’t respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost.

What to do if a seller refuses to refund on eBay?

If the seller doesn’t offer returns, the buyer must request a return no later than 3 calendar days after the estimated or actual delivery date. If the seller offers returns, the buyer must request a return within the seller’s return window as stated in the listing.

What do I do if a seller refuses to refund?

Company Won’t Give You a Refund? Here’s How to Get Your Money Back
  1. Try to Work it Out with the Merchant First.
  2. Option 1: Request a Chargeback.
  3. Option 2: Consider Mediation.
  4. Option 3: Sue in Small Claims.
  5. Option 4: Pursue Consumer Arbitration.
  6. FairShake Can Help Make Arbitrating a Breeze.

Can a seller refuse a return?

For a full refund, sure. But sellers can not refuse to authorize a return because the item had been used. Depending on the reason for the return request, they must refund at least 50%. For some return reasons such as defective items you can‘t withhold a restocking fee (you could try but would likely lose an A-Z).

How do refunds work on eBay?

Here’s how the seller may respond: Accept your return request and offer a full refund – You’ll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. The seller will also pay for return shipping.

How do you get money back guarantee on eBay?

Get the item you ordered or your money back—it’s that simple.
  1. Contact Your Seller. If an item hasn’t arrived or isn’t as. described, go to My eBay, select the.
  2. Not resolved? Let us know. If you’ve talked to your seller and the.
  3. We’ll get your money back. Fast. You can count on hearing from us within.

How long do eBay refunds take to process?

It usually takes 3-5 days for the money to arrive. Refunded or Partially Refunded: If your refund status is Refunded or Partially Refunded, it means that the refund is complete. The money should be back in your PayPal balance or on your credit card.

Can you get a refund on eBay without PayPal?

Re: Ebay refund without Paypal account

If you funded the original paypal payment to the seller with a debit or credit card then it won’t go back to your paypal balance. It will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c.

How do I get a refund from eBay through PayPal?

Here’s how.
  1. Log into your PayPal account and click the “Activity” link on top of the page.
  2. Locate the transaction you want to refund and click on it.
  3. Click “Refund this payment.”
  4. Enter the amount you want to refund (the full total will appear by default), add a note if you wish, and hit “Issue Refund.”

Can you get your money back from PayPal if you get scammed?

If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account.

Can I get scammed on PayPal?

PayPal has a reputation for safety and security, which makes it the first choice for many eCommerce businesses who need a way to accept online payments, or want to offer customers a faster process than entering credit card information. Unfortunately, fraud and criminal activity does still occur on PayPal.

Is PayPal safe for buyers?

In general, PayPal appears safe for buyers, as the site platform is both secure and encrypted. PayPal takes its platform security so seriously that it offers financial rewards to computer security experts who discover any breaches, flaws and vulnerabilities in PayPal’s digital data defense system.