How do I permanently delete my carousell account?

Mobile App
  1. Log in to Carousell using the account you would like to deactivate.
  2. Go to your profile.
  3. Go to Settings.
  4. Select ‘Deactivate Account’

How do I delete my carousell review?

Mobile app
  1. Go to the listing that you wish to delete comments from.
  2. Select “Post a New Comment” at the bottom of the page.
  3. Swipe left on the comment you wish to remove.
  4. Confirm your deletion by selecting “Delete”

How can I delete my mobile number from carousell?

Go to your Profile > Settings > Edit Profile to update your mobile phone number.

How do I register my carousell in Singapore?

Log in at

To create a Carousell account using your email address:

  1. Select ‘Sign up for an account’
  2. Add a profile photo.
  3. Enter your choice of Username, Password, City, and Email Address.
  4. Tap on ‘Create my account’ and you’re ready!

Why can’t I leave review on carousell?

Both buyers and sellers have 14 days to leave a review. After 14 days, you will no longer be able to leave a review for that transaction. You may edit your review before it’s published. Your review will not be published until the other party leaves theirs, or until 14 days have passed.

Can seller cancel accepted offer carousell?

Delivery Order: Sellers are unable to cancel the deal once they have selected “Item mailed out”. You can still cancel the deal as long as you have not initiated “Item mailed out” for the order. Meet-up Order: Sellers are unable to cancel the deal once they have selected “Confirm Deal”.

Is it safe to buy from Carousell?

Is Carousell Protection safe? Carousell Protection is designed to protect both buyers and sellers with their payments and transactions. As a buyer using Carousell Protection, your payments will be held in trust and only released to the seller once you have confirmed that you have received the item in good condition.

Is Carousell free to sell?

Selling on Carousell is the easiest and cheapest compared to the other platforms. Registering for an account is free. And anyone can list items for sale for free too. Just tap the “+” or “sell” button on the mobile app (or the red “Sell” button on desktop) and you can upload or take up to 4 photos of your item.

How does Carousell make money?

Carousell makes money from brands and sellers advertising on its platform as well as listing fees. Carousell operates on a marketplace business model in which it connects sellers with buyers. As the intermediary, it then takes care of the product recommendation as well as payment facilitation.

Can I get scammed on carousell?

Generally, Carousell scam cases have been brought under the offence of cheating under section 415 of the Penal Code. The punishment for cheating is a fine and/or up to 3 years’ jail.

How do I remove carousell protection?

Steps to cancel a Carousell Protection deal:
  1. Tap on “View details”
  2. Scroll down to the bottom and tap on “Cancel deal” button.
  3. Select a reason for cancelling the deal and tap on “Cancel deal”

How do you handle a carousell safely?

How can I stop being scammed on carousell?

While Carousell may be a community, always remember that meeting up with someone for the first time is akin to meeting a stranger, so be safe and bring a friend with you if possible! Don’t bring large sums of money with you – During arranged meet-ups, avoid carrying large sums of cash with you.

How do I get a refund from carousell?

Those with information on scams may call the police hotline at 1800-255 0000 or submit information online at

How do I report a carousell scammer?

When item received is not as listed, raise an issue in the chat and let your seller know what went wrong. Both the buyer and seller have 7 days to resolve the dispute among themselves. The seller may choose to “Offer refund” and the buyer may choose to “Accept refund”. Once accepted, the refund will be processed.

Does Shopee have scammer?

Carousell Web
  1. Enter the chat you have with the user.
  2. Select ‘•••’ at the top right-hand corner of the chat view.
  3. Select “Report User” in the revealed menu.
  4. Select the appropriate reason for reporting.

What happens if I block someone on carousell?

THE Royal Malaysian Police (PDRM) has informed Shopee that scammers have been impersonating their employees to offer their e-commerce platform’s job opportunities to its victims. They have been scamming their victims through messaging platforms, such as WhatsApp.