eBay is a popular eCommerce site where you can sell and buy stuff across a wide variety. If you are unhappy with a purchase, you can also seek a refund.

Refund on eBay as a Seller

If you are a seller, and you intend to refund a buyer, you can do so easily using eBay’s support and features. Usually, the refund can be issued using the same payment method that was used to make the purchase.

  • Go to your account, and ‘Sign-In’. Now, on the top of all eBay pages, you will get my eBay. You could also go straight to eBay, and then click on it, and thereafter ‘Sign-In’.
  • Then, as a seller, you must click on sold which appears on the left-hand side of the page, under the sell’.
  • Locate now the item that you wish to refund for, and then issue your refund to the buyer, from the drop-down, you can access to contact buyer.
  • Then, complete your form, and click on the send button.

Refund on eBay with PayPal

Usually, it’s better to issue refunds using the same payment process used by the buyer for making the purchase, but PayPal is a no-hassle method to do so. In this case, you can issue a refund using electronic payment methods, like PayPal – https://www.paypal.com/.

  • You have to ‘Log-In’ to your PayPal account for that, and then you must also be logged into eBay.
  • On your ‘My Account Overview‘ page, find that you have items that you have made transactions for.
  • In that list, find the item you wish to make a refund, and click on details. In some cases, you might not see it, and then click on all activity to enlarge the view.
  • Finally, on the transactions page, click on refund payment, which means that the buyer will get back the money to their PayPal account.
  • Once done, the refund is issued to the buyer back.

Refund on eBay App

When talking of refunds, you should like to read some of their FAQs, on the same topic. Here (https://www.ebay.ie/pages/help/pay/refund-buyer.html) eBay lists how exactly the refund process works?

  • It turns out that using your mobile app of eBay to issue refunds is not that simple. You can read more on this topic here at their community discussion.
  • Thus, you have to use the above method, and use the PayPal app instead, where you can refund the payment for the item from your transaction details.
  • Using PayPal, you can issue a full or partial refund within 180 days of the payment and that is taken from the date of the transaction.


  • eBay allows making refunds easy for most payment methods, including electronic ones.

PayPal is the best way to issue refunds, even using the mobile app.

How do I refund a buyer on eBay app?

Click on the payment you want to refund. Click Refund this payment. For Refund Amount enter the amount you want to refund, and click Continue. Review the information and click Issue refund.

Do I have to give a refund on eBay?

If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item even if you don’t offer returns.

How do I get a refund from eBay without returning?

If you don’t respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost.

How do I dispute a refund on eBay?

To start an appeal, follow these steps:
  1. Go to your Seller Dashboard – opens in new window or tab.
  2. Expand Closed without seller resolution to see your options.
  3. Select See cases and find the item in the list.
  4. Select See details and then send us an appeal.

How do I speak to eBay customer service?

Need to speak to someone? If you can’t find the answer in any of our help sections, visit Contact Us and choose a top issue or ask a question. Click ‘call’ and we’ll give you a direct phone number and a PIN number.

How do I contact eBay about a refund?

Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). Verify that this is the item in question. Click Resolve a Problem. Answer the questions on the resulting page and you’ll get a link to report your case.

What is not covered by eBay money back guarantee?

The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Vehicles, real estate, items sold by Sotheby’s, websites and businesses for sale, classified ads, and services are not covered.

Will eBay give me a refund if I get scammed?

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.