How do I return a mattress to Rooms to Go?

You may incur a pickup, redelivery, restocking or other fee for certain returns and exchanges including Doorway Delivery, mattresses and box springs. To initiate a return, please contact Internet Sales Support at 1-888-709-5380, and they will provide instructions for returning your merchandise.

What is room return policy?

You can return most items for a refund or store credit as long as we are notified within 7 days of your delivery and our warehouse has received the item back within 30 days. You will be refunded your original purchase amount minus shipping costs and restocking fees starting at 20%.

What is the return policy for?

Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.

Can I cancel a furniture order before delivery?

If you ordered in-store for a home delivery – for furniture or heavy equipment – you won’t receive cover from the Consumer Contracts Regulations. … If the retailer does not deliver by then, you’ll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.